Privacy Policy

1. Scope

This Privacy Policy describes how AdeptHealth.AIcollects, uses, discloses, and protects information through our website, consulting engagements, software products, portals, and APIs (collectively, the "Services"). This Policy applies to information we process as a business and service provider and does not override terms in signed customer agreements.

2. Information We Collect

• Contact and business information, including name, work email, organization, and inquiry details.
• Usage and technical data, including device, browser, logs, and interaction metrics.
• Customer-provided data processed in connection with contracted services.
• Authentication and account metadata for dashboards, portals, or API services where enabled.

3. How We Use Information

• Provide, operate, and improve the Services.
• Respond to inquiries and deliver customer support.
• Perform analytics, security monitoring, reliability, and fraud prevention.
• Comply with legal obligations and enforce contractual rights.
• Communicate service updates and relevant business information.

4. AI Processing and Decision Support

Our Services may include AI and model-driven processing. Outputs may be probabilistic and are not guaranteed to be complete or accurate. Outputs are intended for decision support. Customers remain responsible for validating outputs, maintaining compliance, and making all clinical and regulatory decisions.

5. HIPAA and Sensitive Data Clarification

Website forms and general marketing channels are not intended for submission of protected health information. Where we process PHI in regulated workflows, such processing is governed by separate signed agreements, including Business Associate Agreements where required.

6. How We Share Information

• With vendors and service providers under confidentiality and security obligations.
• With customer-authorized integrations and third-party platforms.
• When required by law, legal process, or to protect rights, safety, and security.
• In connection with corporate restructuring, merger, acquisition, or asset transfer.

7. Data Security

We implement administrative, technical, and organizational safeguards designed to protect data against unauthorized access, disclosure, and misuse. No method of storage or transmission is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain information for as long as reasonably necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary based on data type, contract terms, and regulatory requirements.

9. Cookies and Similar Technologies

We may use cookies and similar technologies to operate the site, remember preferences, measure performance, and improve user experience. You can control cookie settings through your browser.

10. Your Rights and Choices

Depending on applicable law, you may have rights to access, correct, delete, or restrict processing of certain personal information. To submit a request, contact us using the details below. We may verify identity and request scope before processing.

11. Children's Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

12. Cross-Border Processing

If information is transferred across jurisdictions, we implement contractual and operational safeguards appropriate for the transfer and applicable legal standards.

13. Changes to this Policy

We may update this Privacy Policy periodically. Material updates will be posted on this page with a revised effective date.

14. Contact Information

For privacy-related questions or requests, contact:

AdeptHealth.AI
Email: contact@adeptsystems.ai
Mailing Address: 5464 Wooded Way, 21044 Columbia MD